Sections

1. Membership Terms for Feel24
2. Access to centers
3. Administration and termination
4. Members under 18
5. Right of withdrawal
6. Payment
7. Safety and conduct
8. Anti-doping and substance use
9. Privacy
10. Changes and maintenance
11. Liability, governing law and disputes

Membership Terms for Feel24

Last updated: 19 February 2026

1. These terms (“membership agreement” or “membership terms”) apply to your membership with the gym chain operated by the legal entity that at any time owns and operates the Feel24 chain, hereafter referred to as “Feel24”, “we”, or “us”.
2. Feel24’s service is gym membership with a fixed term commitment, or month-to-month (membership named “Free”). All other memberships have a 12-month paid commitment period. During promotions, the 12-month commitment period begins when the promotional period specified at the time of enrollment expires.
3. Memberships with a fixed term include a price guarantee ensuring that the monthly membership fee remains unchanged throughout the commitment period. Any changes to the membership fee introduced by Feel24 will only take effect after the commitment period has ended.
4. Unless otherwise specified at enrollment, the membership runs from the calendar day you sign up. Upon enrollment, you will be charged the enrollment fee and the training fee for the first period. The training fee charged at enrollment covers the remaining days of the current month and the entire following month, regardless of when in the month you enroll. The current enrollment fee and recommended monthly training fee can be found on our website. The amount is specified at enrollment and in the confirmation email.
5. To receive the agreed training fee, you must set up direct debit (AvtaleGiro) for your membership. Without direct debit, an invoice fee will apply. See the “Payment” section below for more information.
6. Anyone training at Feel24 must have a valid membership. Membership is personal and may not be transferred or lent to others. We regularly check memberships at the center. Persons training without membership, or members who lend their membership or grant access to non-members, may be charged a fee as stated on our website.
7. The minimum age at Feel24 is 15 years, effective from the calendar year in which you turn 15. Individuals turning 14 during the calendar year may also become members but must train accompanied by a guardian who is also a Feel24 member. Written consent from a guardian, verified through an approved guardian form from Feel24, is required for members under 18. Identification may be requested to confirm age and consent.
8. It is permitted to bring a baby in a car seat, provided the baby remains under continuous supervision by the guardian during training. Strollers are not permitted inside the center. Guardians bear full responsibility for the baby during training. We recommend guardians train during daytime hours (05:00–16:00) when the gym is less crowded.
9. You may purchase Drop-in sessions on our website, granting one-time access on the day of purchase. The price is listed on our website. The access code is sent by SMS. Drop-in sessions do not require an enrollment fee, direct debit, or written termination. There is no right of withdrawal for Drop-in purchases.
10. All Feel24 memberships are subject to an annual administration fee, as stated on our website. As long as you have an active or frozen membership, the fee falls due in March or April each year, regardless of enrollment date or membership duration. Payment is automatically collected via direct debit or by invoice (for those without direct debit), and only once per year.

Access to centers

11. As a member, you gain access via the Feel24 app, downloadable from the App Store or Google Play after enrollment. The app provides immediate access. If you cannot use the app, you may obtain a membership card.
12. You must always bring your phone with the app or your personal membership card when visiting the gym.
13. Members may train at all Feel24 centers in Norway. The app or membership card works at all locations (except centers with swimming facilities, which require a separate membership).
14. Trial sessions/Drop-in must be purchased on the website prior to use.
15. If you lose your membership card, you must obtain and activate a new one during staffed hours. The old card will be automatically deactivated. A new card costs NOK 99 and will be added to the following month’s invoice.
16. In case of non-payment, access will be blocked until outstanding amounts are paid. Blocking does not exempt you from payment obligations. For fixed-term memberships, you must pay the full 12-month period.

Administration and termination

17. You manage your membership in the Feel24 app or via “My Page” on www.feel24.no. All membership inquiries must be directed to your primary center by email.
18. Members are responsible for keeping contact details updated. Incorrect information may affect login, membership administration, communication, or payment. Feel24 primarily communicates via email and SMS.
19. Membership continues until terminated by you or by Feel24 (e.g., due to non-payment). Termination must be done via “My Page” or the app. You cannot terminate through other channels. Confirmation is provided via “My Page” and email. Fixed-term memberships have a minimum contract period of 12 paid months.
20. Termination takes effect from the first day of the month following registration of termination. Two additional monthly payments will be charged after termination takes effect.
    
    Example: If terminated in January, termination takes effect 1 February. Payments occur 20 February and 20 March. Access lasts through April.
21. Promotional memberships follow the same termination terms as above. Termination takes effect after the promotional period ends.
22. The exception is short-term or prepaid memberships, which end automatically at the end of the period. Paid fees are non-refundable.
23. You may freeze your membership for up to two months per year via the app or “My Page”. A freeze fee of NOK 49 per month applies instead of the regular fee. Freezing during a commitment period extends the agreement accordingly. Membership cannot be terminated while frozen.

Members under 18

24. Guardians are financially responsible for members under 18 and may terminate membership under standard terms.
25. Providing an incorrect birthdate that does not meet age requirements violates the agreement and results in immediate termination and possible exclusion. Fees may not be refunded, and compensation may be claimed.
26. Members turning 14 during the calendar year must train with a guardian present. Otherwise, membership will be terminated.
27. Guardians must familiarize themselves with house rules and ensure minors comply.

Right of withdrawal

28. You may exercise the 14-day right of withdrawal under the Norwegian Right of Withdrawal Act if the agreement was entered into outside a Feel24 center. If training begins within 14 days, you must pay for services received, calculated at the drop-in rate multiplied by visits used. Payment is only required if services were used two or more times.
29. Feel24 may check visit logs when withdrawal is exercised.
30. Withdrawal must be submitted via the withdrawal form attached to the order confirmation email, sent by email with written notice.
31. Upon withdrawal, Feel24 refunds payments unless the value of services received exceeds the amount paid.

Payment

32. Direct debit (AvtaleGiro) requires a Norwegian bank account and BankID. Without it, an invoice fee applies.
33. Monthly fees are charged once per month. Invoices are issued on the 6th, due on the 20th.
34. For members under 18, direct debit must be linked to the guardian’s profile.
35. Payment reminders are sent by SMS eight days after due date. Unpaid invoices are sent to collections after 14 days, and additional fees and interest apply.

Safety and conduct

36. You are responsible for familiarizing yourself with safety procedures, emergency exits, and equipment.
37. Centers are unmanned or partially staffed. CCTV is used to prevent and investigate incidents.
38. Training is at your own risk. Personal belongings must be stored securely. Feel24 is not liable for lost items.
39. Members must follow house rules. Violations may result in warnings or termination.
40. Equipment must be returned after use. Excessive mess may result in a cleaning fee.
41. You are liable for damage caused by negligent use.
42. Chalk (liquid or solid) is not permitted. Lifting straps are allowed.
43. Members must dress appropriately and follow dress code.
44. Serious or repeated violations may result in termination without refund.

Anti-doping and substance use

45. Feel24 requires a clean training environment. Use of doping substances listed on www.rentsenter.no is prohibited.
46. Alcohol and other intoxicants are strictly prohibited. Violations may result in termination and police reporting.
47. Use of doping substances constitutes material breach and may result in immediate termination and exclusion.

Privacy

48. Feel24 processes personal data to manage membership and provide services. Consent may also be requested for marketing and service optimization. See the privacy policy for details.

Changes and maintenance

49. Prices may be adjusted annually in line with the Consumer Price Index without prior notice.
50. Other price changes may occur due to market conditions or operational needs, effective 30 days after notice. Members without commitment may terminate before changes take effect.
51. Centers may close up to five days per calendar year for maintenance without refund.
52. Terms may be amended. Changes detrimental to members take effect two months after notice.
53. Feel24 may transfer the agreement to group companies or third parties.

Liability, governing law and disputes

54. Feel24 is not liable for circumstances beyond its control or public authority decisions limiting operations.
55. These terms are governed by Norwegian law.
56. Disputes shall be resolved amicably if possible; otherwise through the ordinary courts.