These terms and conditions (the "Membership Agreement" or the "Membership Terms") apply to your membership with the fitness centre chain run by the legal entity that is at all times the owner and operator of the Feel24 chain, hereinafter referred to as "Feel24", "we" or "us".
Feel24's service is a membership in a fitness centre with or without a commitment period. The "Feel Free Basic" membership has no commitment period. All other memberships have a commitment period of 12 months. In the case of campaigns, the 12-month lock-in period will start when the campaign period stated at the time of enrolment expires. You can find more information about cancellation in the section on "Administration and cancellation" below.
Unless otherwise specified at the time of enrolment, membership runs from the calendar day you enrol. Upon enrolment, you will be charged the enrolment fee and the training fee for the first period. Payment of the training fee at enrolment applies from the time of enrolment until the end of the remaining days of the current month, and for the entire following month, regardless of when in the month you enrol. You can find our current enrolment fee and our recommended training fee per month here. The amount is specified upon enrolment and in the e-mail confirming enrolment.
To be able to pay the agreed training fee, you must set up AvtaleGiro. You can read more about this in the section on "Payment" below.
Feel24 has an age limit of 15 years, which applies from the calendar year in which you turn 15. To enter into a membership under the age of 18, written consent from a parent or guardian is required, verified through an approved parent or guardian form from Feel24. Members between the ages of 14 and 15 may only train in the company of a parent or guardian who is also a member of the centre, and identification may be requested to confirm age and consent.
In the event of a breach of these terms and conditions, which includes training without a guardian present for those under the age of 15, the membership may be terminated. If a membership is created without the valid consent of a parent or guardian, termination may take place with immediate effect. The Member may be banned from all Feel24 facilities and the matter may be reported to the relevant authorities. In such cases, Feel24 may, pursuant to section 15 of the Guardianship Act, refrain from refunding paid training fees or administration fees, and may in addition claim compensation for other fees or losses resulting from the unlawful creation of the membership. In cases where minors violate these terms and conditions, their guardians may be held liable in accordance with §§ 1-1 and 1-2 of the Damages Act.
To ensure the safety of everyone at the fitness centre, including yourself, your child and other members, children under the age of 14 are not permitted at the fitness centre. The exception to this is when the child is in a car seat and is under constant supervision by a parent or guardian during the workout. Prams are not allowed inside the centre. Guardians have all responsibility for children who are present. We recommend that parents/guardians train during the day (between 05:00 and 16:00) when there are fewer people training. Anyone training or staying at our centres must have a valid membership.
You can purchase Drop-in hours on the website which gives you one-time access to the centre on the day the hour is purchased. The price is stated on our website. The access code will be sent by SMS. Drop-in classes do not require a registration fee, AvtaleGiro or written cancellation. You do not have a right of cancellation when purchasing Drop-in hours.
All Feel24 memberships are subject to an annual administration fee, which will at all times be indicated on our website . As long as you have an active membership at Feel24, the fee is due in March each year, regardless of the enrolment date or the duration of the membership. The payment is deducted automatically via AvtaleGiro, or by invoice for you without AvtaleGiro - and only once a year.
Access to centers
As a member, you get access to the centre through our Feel24 app. You can download this in the App Store or Google Play after signing up. The app gives you immediate access. If you don't want to use the app, you can get a membership card from us.
You must always carry a phone with an app or your personal membership card when you visit the fitness centre. This is what gives you access to the fitness centre and identifies you. Upon registration, you will receive a temporary code that is valid for 14 days, which will give you access to the fitness centre. Within that time, you must have arranged access via the app or picked up a membership card at the centre.
As a member, you can train at all Feel24 centres in Norway. The app or membership card works at all centres.
Membership of Feel24 is personal and must not be transferred/lent to others. If two people pass through the same entrance, the video camera at the entrance is activated and the security centre is notified. We regularly check membership at the centre. People who have exercised without a membership, and members who have borrowed or let in non-members may be charged a fee as stated on our website . If you are the guardian of a member under the age of 18 , you are financially responsible for the membership, and for any breach of the membership terms.
Trial lessons must be booked on Feel24's website prior to implementation. Visits without a written agreement or prior authorisation from named employees will be charged a fee of NOK 1,900 to the visitor and to the person who may have let them in.
If you lose your membership card, you must collect a new card as soon as possible during staffing hours and have it activated. The old card will be automatically cancelled when the new card is activated. A new membership card costs 99,-. The cost will be added to your invoice the following month.
In the event of non-payment, we will block access until the outstanding amount has been paid. Suspension of membership does not release you from the obligation pay the training fee. In the event of a breach of the binding period as a result of non-payment, you are obliged to pay a breach fee corresponding to the training fee for the remaining contract period.
Administration of the membership
You manage your own membership in our app or on "My page" on the website www.feel24.no. By logging in, you can update your personal information (mobile phone number, email address, etc.). All enquiries about your membership should be directed to your primary centre.
The member is responsible for updating and correcting contact information, addresses, etc. so that we can send you important information, news and contact you about other matters. If you register incorrect information, it is your own responsibility if functions for login, membership administration or payment do not work for you. Feel24 mainly uses e-mail as a communication channel to our members.
The membership runs on a monthly basis until it is cancelled by you or terminated by Feel24. You are responsible for cancelling the membership via "My page" or in the Feel24 app. You cannot cancel via other channels. You will receive confirmation of cancellation on "My page" and by e-mail. If you have a fixed-term membership, the shortest contract period is 12 months. After the end of the binding period, the membership will continue on a monthly basis with an ordinary cancellation period in accordance with section 19.
When you cancel your membership, the cancellation will take effect from the first day of the following month. Thereafter, an ordinary cancellation period of two months will commence, and you will receive an invoice for each of the two months. As described in section 3, the invoices will be prepayments for the following month. For example, if you terminate your membership in January, the notice period will run from 1 February. You will then receive an invoice on 20 February covering the membership for the month of March and an invoice on 20 March covering the month of April. You will then be able to use the membership until the end of April.
Memberships with a binding period of 12 months cannot be cancelled before this agreement period has expired. The exception is when purchasing a membership with a limited access period (short-term membership) or which is prepaid at the time of purchase, where the membership stops automatically at the end of the period. Training fees already paid will not be refunded.
Membership with a campaign period has the same cancellation period as ordinary membership. The cancellation period starts to run after the end of the campaign period. The campaign period and due date for the next invoice are stated at enrolment.
You can freeze your membership for up to two months each year by contacting customer service. Freezing must take place for full months, and entails a freezing fee of NOK 49 per month rather than the agreed training fee as normal. Freezing during the commitment period extends the agreement period by the corresponding freezing period. It is not possible to terminate a membership while it is frozen. Freezing fees are deducted via AvtaleGiro, or per invoice for those without AvtaleGiro. AvtaleGiro must not be stopped during the freezing period.
You may terminate before the 12-month period expires if special circumstances arise (illness, injury, etc.) that make it unreasonable to maintain the lock-in period. We may require you to document why it is not possible for you to train at Feel24 during the commitment period.
Right of withdrawal when purchasing memberships and services
You have the right to exercise your right of withdrawal within 14 days of the registration date, cf. sections 21 and 26 of the Right of Withdrawal Act. The right of withdrawal applies to membership entered into outside a Feel24 centre. If you start the training within 14 days of the registration date (the expiry of the cancellation period), you are obliged to pay for the value of the service you have received until the notification of use of the right of cancellation has been delivered. The value of the service is determined by the price of a drop-in hour, multiplied by the number of training sessions you have used during the period. Feel24 will, however, only require payment if you have used the services two or more times.
When using the right of cancellation, Feel24 has the right to check your visit log to clarify the extent to which the services have been used, see further information in our privacy policy.
You can take advantage of the cancellation period by using the cancellation form attached to the email confirming your order. The form is also available on our website
When using the right of cancellation, Feel24 will refund any payment, unless the value of the service you have received exceeds this, cf. section 24. The Member must be able to document that the cancellation period has been exercised in accordance with applicable legislation at all times.
Payment
You set up AvtaleGiro when you enrol. Setting up AvtaleGiro requires a Norwegian bank account and BankID. If this is not done at enrolment, you can do so via www.feel24.no and "Avtalegiro", or via the Feel24 app. If a AvtaleGiro is not set up, an invoicing fee of NOK 13.50 will be charged for each month.
Feel24 charges your AvtaleGiro with the agreed training fee once every month. Invoices will be issued on the 6th of each month, with due date on the 20th. It is your responsibility to set up an authorisation for the AvtaleGiro, as this is an agreement between you and the bank.
AvtaleGiro for memberships for persons under the age of 18 must be linked to the membership of the guardian's profile that was created at enrolment. If the parent or guardian already has an active membership, it is not necessary to create a new AvtaleGiro as the fee will be deducted automatically from the existing AvtaleGiro. It is your responsibility to ensure that the deduction limit on the AvtaleGiro is not lower than the sum of both training fees.
Feel24 sends out a fee-free payment reminder via SMS eight days after the due date if the invoice has not been paid. If the invoice is not settled within 14 days of the due date, it will be forwarded to a debt collection company that will send out a reminder/collection notice, and then on to debt collection in the next round. When a debt collection notice is sent, you are obliged to pay the fees and interest incurred.
Safety and well-being rules
You are responsible for familiarising yourself with the safety measures that apply to the centre you are training at. Read through our well-being rules (available locally at each centre), and familiarise yourself with escape routes, escape plans, emergency numbers, fire extinguishers, medicine cabinets and defibrillators. The centres have an alarm button for the security company and a defibrillator that is clearly visible near the medicine cabinet.
Feel24's fitness centres are only staffed part of the time. We therefore use camera surveillance to prevent and resolve vandalism and other unwanted incidents. Camera surveillance can help you in the event of accidents and the like.
Training at Feel24 takes place at your own risk. You are responsible for the belongings you bring to the centre. While exercising, private belongings must be stored in a lockable locker. You are responsible for using padlocks on lockers during training. When you leave the centre, lockers must be emptied and shoes taken home. Feel24 disclaims all responsibility for left at the centre.
As a member, you undertake to comply with the rules of conduct in force at any given time. Breaches of the well-being rules normally result in a warning, before possible dismissal in the event of repetition. Dismissal may occur at the first warning if the offence is serious.
You shall tidy up the weights and equipment that you have used. If you leave a significant mess when you leave the Centre, Feel24 may invoice you a cleaning fee as set out on our website.
You are responsible for any damage you cause to equipment, fixtures and facilities as a result of careless use, vandalism, etc. Feel24 will be able to invoice you for partial/full costs for repair and/or new fixtures/equipment.
The use of lime at our centres is not permitted in either solid or liquid form. You can bring your own lifting straps.
Members should dress appropriately when staying at our centres and follow the dress code.
Feel24 may terminate the membership agreement without notice in the event of repeated or significant breaches of the membership terms and conditions or the well-being rules, undesirable behaviour and/or serious violations. In such cases, paid training fees will not be refunded.
Anti-doping and substance use
Feel24 wants a clean and healthy training environment. We do not tolerate the use of doping substances among our members. You undertake not to use doping substances that appear on the special doping list for fitness centres (available at www.rentsenter.no).
The use of doping substances constitutes a material breach of the training agreement that Feel24 to terminate the agreement with immediate effect. Alcohol and other forms of intoxicants are also strictly prohibited inside the centre. If you are present at the centre under the influence of alcohol or other intoxicants, this also constitutes a material breach that entitles Feel24 to terminate the agreement. The use of illegal drugs will also be reported to the police.
If doping is suspected (e.g. in connection with reports of concern), the centre reserves the right to invite the member in question to an interview. During the conversation, we will inform the member about our guidelines and the consequences of doping, as well as explore the possibility of voluntary co-operation on further measures. In the event of persistent suspicion or evidence of doping use, Feel24 reserves the right to terminate the membership agreement and exclude the member from the centre
Privacy
When you enter into a membership agreement with Feel24 or purchase other services, we collect and process personal data in order to manage your customer relationship and deliver our services to you. We also ask for your consent to process your personal data in other ways, including to optimise our training offer and opening hours, and to send you marketing enquiries. You can read more about how we collect, store, use and manage your personal data in our privacy policy here.
Changes and maintenance
Feel24 can index regulate the prices annually corresponding to the increase in the consumer price index.
Feel24 is also entitled to implement other price changes as a result of market-related changes, necessary measures to maintain and raise the standard of the training offer, or other objective reasons. The price change will come into effect 30 days after the notification was sent, calculated from the first of the following month. Members who do not have an active commitment period may terminate their membership (in accordance with section 16) before the price change takes effect, without being bound by the updated prices during the notice period.
In order to carry out necessary maintenance, Feel24 reserves the right to close the centres for up to five days per calendar year. You are not entitled to a refund of membership fees for the days the centres are closed.
Feel24 has the right to change the terms of membership. If the changes are of importance to the member, or to the member's disadvantage, Feel24 shall notify you before the changes take effect. Amendments to the Member's disadvantage will not take effect until two months after notification of the amendment was sent by e-mail, calculated from the first of the following month. If the member objects to the changes, may be the membership agreement terminated in accordance with clause 16.
Feel24 may freely assign, or otherwise transfer, the contractual relationship to group companies and to third parties, including all rights and obligations associated with the membership.
Disclaimer of libility, choice of law and disputes
Feel24 is not liable for the prevention or limitation of training opportunities, due to circumstances beyond Feel24's control and which Feel24 could not foresee or overcome the consequences of. Feel24 is also not responsible for the prevention or limitation of training opportunities, including the closure of centres, if this follows from public decisions aimed at protecting public interests.
The membership terms are subject to Norwegian law.
Disputes between the Member and Feel24 shall be resolved amicably. If this does not succeed, either party may bring the dispute before the ordinary courts.