Feel24 AS er behandlingsansvarlig for behandlingen av personopplysninger som beskrevet i denne personvernerklæringen. I denne personvernerklæringen forklarer vi hva slags personopplysninger vi lagrer og hvordan vi behandler de. Denne personvernerklæringen gjelder for: https://feel24.no
Feel24 AS is responsible for the processing of personal data as described in this privacy policy. In this privacy policy, we explain what kind of personal data we store and how we process it. This privacy policy applies to: https://feel24.no
The privacy policy describes processing, including; collection, use, storage and sharing of personal data. By personal data we mean information that can be linked to you as a private customer at Feel24.
Feel24 collects personal information such as name, date of birth, age; contact information such as residential address, telephone number, email address; Payment information: sender, recipient, amount and other transaction data. In addition, we store customer communication via SMS log in our membership system, and any correspondence via e-mail, as well as an activity log consisting of a visit log and participation in group classes.
When you become a member of Feel24, visit our websites, contact us by e-mail, log on to "My page", or receive offers/marketing from us, we process personal data about you. This processing takes place in accordance with the Personal Data Act.
You will also find information on how we handle your personal data and what rights you have in relation to this. You can find more information about privacy on the Norwegian Data Protection Authority's website www.datatilsynet.no.
Controller of personal data in Feel24
The controller for the processing of your personal data is Feel24 AS, org. no. 918 478 361. The contact information for Feel24 AS is:
Postal address: c/o BDO AS, PO Box 77, 8001 Bodø
Email: kundeservice@feel24.no
Treatment basis
In order for Feel24 to be able to obtain and process personal data, there must be a basis for processing. The various grounds for processing follow from Article 6 of the GDPR.
In Feel24's case, personal data is processed according to GDPR article 6 letter a, b, c and f.
Where does your personal data come from?
When you enter into an agreement for membership at Feel24 via www.feel24.no, we need
personal data about you so that we can deliver the agreed service to you customer relations, and for us to be able to offer you the expected customer service. While you are a member with us and use our services, we collect and store information about your activities.
When you use our website www.feel24.no, we collect data about your activity using cookies to optimize the user experience.
Why do we collect personal data about you?
We collect and use personal data for various purposes:
Provide services
We process personal data to deliver services to you linked to your membership. This includes, among other things, processing personal data in order to carry out tasks such as customer establishment, direct debit, invoicing, collections, dispatch of information, customer service, reporting and accounting.
Marketing
We want to be able to provide you with information about offers, events and interesting news such as concerns/affects your membership with us, and we want the information that is sent to you is relevant. By ticking the box to have read, understood and approved the privacy terms, you agree that Feel24 may contact you by e-mail, telephone or SMS in connection with marketing and useful information. Consent can be withdrawn at any time.
What are cookies?
Cookies are small text files that store information on your computer, mobile phone or other device when you open a website. This enables us to recognize you on our website. Cookies are used, among other things, for:
• Remembering login information, so that this is automated every time you log in for example on "my page" or in our Feel24 app.
• Helps us understand which parts of our pages/services are most relevant to you. By following your activity, we can arrange our services and offer you better user experience
• Enable us to deliver relevant content and/or advertisements to you through targeted advertising and offers.
Use of external data processors
In order to carry out various processes, we use external data processors who process your data personal data on our behalf In such cases we have entered into agreements to, among other things ensure the security of personal data in all stages of the processing. For the various processing purposes, we use data processors as third parties within
payment transactions (including debt collection companies), member database, training app, IT and marketing.
Disclosure of personal data to external data processors requires that Feel24 has a sufficient basis for processing, which in this case is GDPR article 6 letter b.
Information we receive from others
We receive information from third parties that help us analyze the use of Feel24's digital arenas. We can also extract the necessary information from activity patterns on social media
Media.
Information we provide to others
If persons who are under investigation for criminal offenses have contact information with us, we are required by law to hand over this personal information to the authorities on request, for example to the police, Nav or the tax authorities.
Feel24 stores personal data for as long as is necessary to fulfill the treatment purpose. Basically, data is deleted when membership is terminated or an agreement is terminated fired. Statutory rules, legal obligations or Feel24's legitimate interests may make it necessary to store personal data for a longer period of time, for example to enforce or defend legal claims. According to the Bookkeeping Act, we are obliged to keep your payment history for 5 years. We also take care of your provided email address and telephone number, so that we can contact you with offers after the membership period has ended. You can choose to stop this communication at any time.
Camera surveillance
Feel24 uses video surveillance to protect the training facilities against vandalism, theft and other illegal activities, as well as to protect the members' lives and health. Feel24 AS uses video surveillance with recordings to a "black box", without the possibility of viewing the images directly on a monitor/screen.
In the event of events that are directly related to the purposes behind the video surveillance, Feel24 can review the recordings and, if necessary, compare the recordings with the visitor log. The cameras are located in common areas and only provide overview images of the training rooms.
Feel24 also has an alarm button, where if it is used, a separate camera is activated at Tryggvakt's alarm centre. Images are stored on Tryggvakt's own server, and the films are only used in very special cases.
The legal basis for the video surveillance is GDPR article 6 letter f.
Only dedicated employees at Feel24 have access to the monitoring, and only authorities such as the police, who can demand the release of video material. All video surveillance is automatically deleted after 7 days.
Access control
Feel24 registers entry/exit at the fitness centers via app or personal access card. The processing of personal data takes place on the basis of a balancing of interests, cf. GDPR article 6 letter f.
We have assessed it as necessary for us to secure the building, as well as ensure safety in the event of an accident/crisis. Here we need to know who is in the building at all times. This seen in the context of previous incidents at the training centres.
Feel24's fitness centers are largely unmanned, which makes time-limited access control difficult to carry out. Access control is therefore activated at all times.
To prevent unauthorized persons from gaining access to the log of entries and exits, only dedicated employees have access to it.
Feel24 can only extract information from the access log that is directly related to the purposes mentioned above, e.g. in the event of accidents/crisis.
According to the Personal Data Act, you have rights related to our processing of your data
personal data. To exercise your rights, you can contact our member support. We
implements your request as soon as possible, and at the latest within 30 days.
For access to your personal data, you must be able to confirm your identity before we let you in exercise your rights against us. You have the right to access, correct incorrect information or in special cases deletion of personal data about you before the time for general deletion occurs. In some cases, you have the right to have your personal data processed limited.
You can read more about the content of these rights at the Norwegian Data Protection Authority website: www.datatilsynet.no.
Complain
If you believe that we have not respected your rights related to the Personal Data Act,
you have the right to complain to the Norwegian Data Protection Authority, PO Box 8177, 0034 Oslo, postkasse@datatilsynet.no.
The Norwegian Data Protection Authority encourages you to first complain directly to Feel24, so that we can comment on it the case before the Norwegian Data Protection Authority processes it. If you have any questions about this, you can contact us member service.
Changes
Should there be changes to our services or changes to the regulations on the processing of
personal data, this may result in changes to the information you find here. If it has
significance for your contact information in the event of major changes to the privacy policy
make yourself aware of these. In addition to this, updated information will always be easily found available on "my page" on our website.
Contact us for more information.